The Economics of People First
The empirical data is inarguable: there is a direct relationship between employee happiness, customer satisfaction, and bottom line profitability. Fred Smith, founder and CEO of FedEx, wisely revealed the order of sustainable organizational success when he penned the FedEx credo: People-Service-Profits. The three-fold order of his success formula rightly began with People and not Profits.
People First in Action: The Cure for Silo Sickness
The cry coming from leaders in C-suites throughout corporate America is, “How can our organization achieve a sustainable competitive advantage?”